Return & Refund Policy
We aim to provide our customers with high-quality products and a hassle-free shopping experience. If you are not completely satisfied with your purchase, you may return it in accordance with the following terms:
Returns
- Eligibility for Returns: Items can be returned within 30 days of delivery. The product must be unused, in its original packaging, and in the same condition as received.
- Non-Returnable Items: Customized or made-to-order items are non-refundable unless they arrive damaged or defective.
Return Postage
- Customers are responsible for covering the return postage costs unless the product is defective or an error occurred on our part.
- We recommend using a tracked postage service to ensure the safe return of your item.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and credited to your original payment method.
- Shipping fees are non-refundable unless the return is due to a product defect or our error.
How to Initiate a Return
- Email us at [clarencebeds@gmail.com] with your order number and reason for return.
- We will provide you with a return authorization and the return address.
- Ship the item back to us within 7 days of receiving the return authorization.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or a full refund, including return postage, at no cost to you.For further assistance, feel free to reach out to us at [Email:clarencebeds@gmail.com , Phone No: 07946541125].
